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Frequently Asked Questions
A little information about Medical Field Service
Medical Field Service is a healthcare technology solutions company. Medical Field Service is involved in many areas of healthcare. Our primary business model is one of providing biomedical engineering services for healthcare providers and medical equipment manufacturers.
Medical Field Service provides biomedical equipment maintenance and documentation services, including, but not limited to:
- Medical equipment repair
- Installation
- Calibration Verification
- Preventative Maintenance
- Electrical Safety Inspection
- Applications Assistance and In-Service Education
- Inspection and recertification of Isolated Power Systems and Line Isolation Monitors
- Service documentation that ensures compliance with the Joint Commission for the Accreditation of Healthcare Organizations Environment of Care standards, CAP, OSHA, AHA, FDA-SMDA, NFPA99, and all governmental regulations.
- A simple, consolidated service solution, covering all diagnostic and therapeutic medical equipment used in a healthcare setting.
Medical Field Service provides healthcare technology management services to:
- Hospitals
- Surgery Centers
- Imaging Centers
- Scientific Laboratories
- Dialysis Centers
- Health Clinics
- Wineries and Breweries
- Movie and Television Production Studios
- Anywhere Medical Equipment is used
Medical Field Service Healthcare Technology Management services are competitively priced:
- $150.00 per hour for biomedical equipment maintenance services, and travel.
- $200.00 per our for dialysis equipment maintenance services.
- $250.00 per hour for scientific laboratory equipment maintenance services.
- $300.00 per hour for medical imaging (X-Ray) equipment maintenance services.
- $350.00 per hour for anesthesia equipment maintenance services.
- $450.00 per system for isolated power system inspection and recertification services.
- Call us for special pricing arrangements on a per-project basis.
Yes. Medical Field Service service agreements are priced to save our clients money. Basically, service agreements are priced based upon the equipment inventory of the facility, and the anticipated service hours expected for completing repairs and preventative maintenance/calibration/electrical safety inspections.
Service contract customers also recieve the added benefit of having the equipment inventory indexed and entered into our computerized maintenance management program. This program monitors and cotrols the scheduled and unscheduled maintenance of each equipment item and tracks service costs and malfunction trends.
Contract customers also receive in-service education and applications assistance to reduce repeat failures due to user error.
Service contract customers also recieve the added benefit of having the equipment inventory indexed and entered into our computerized maintenance management program. This program monitors and cotrols the scheduled and unscheduled maintenance of each equipment item and tracks service costs and malfunction trends.
Contract customers also receive in-service education and applications assistance to reduce repeat failures due to user error.
Medical Field Service guarantees a 4-hour telephone response and a 24-hour in-person response on all unscheduled service events.
Yes. Regulatory compliance is a Medical Field Service primary consulting and service objective. Our equipment management program is designed to streamline biomedical maintenance operations, while ensuring that your facility maintains compliance with:
- The Joint Commission for the Accreditation of Healthcare Facilities Environment of Care standards.
- The National Fire Protection Association publication NFPA99 (the Fire Code) governing electrical safety in healthcare facilities.
- The College of American Pathologists protocols and guidelines.
- The Occupational Safety and Health Administration (OSHA) standards and regulations.
- The AAMI Standard, published by The Association for the Advancement of Medical Instrumentation.
- The American Hospital Association publication Maintenance management for Medical Equipment.
- The American Society for Healthcare Engineers publication Risk Assesment of Medical Equipment.
- All governmental licensing regulations.
The Medical Field Service Institute offers training and education in biomedical engineering and healthcare technology management. Medical Field Service service representatives provide in-service education and training to your clinical staff on every service call. This practice has been found to significantly reduce repeat unscheduled services calls caused by operator error.
Healthcare facilities that have a biomedical equipment maintenance staff benefit from Medical Field Service in-field training services, which are designed to empower facilities to eliminate expensive manufacturer service contracts, and return equipment presently under contract to maintenance coverage by your biomed staff.
Healthcare facilities that have a biomedical equipment maintenance staff benefit from Medical Field Service in-field training services, which are designed to empower facilities to eliminate expensive manufacturer service contracts, and return equipment presently under contract to maintenance coverage by your biomed staff.
Medical Field Service adheres to the highest standard of service in the medical device industry by providing online service reports, including pictures and video.
In addition to standard printable reports, our digital reports have proven invaluable for communicating equipment malfunctions and identifying repair parts with manufacturer customer support and tech support representatives. A picture is worth a thousand words, and video is worth even more. Medical Field Service service representatives are encourage to use their smart phones 'smartly' to empower their service performance.
In addition to standard printable reports, our digital reports have proven invaluable for communicating equipment malfunctions and identifying repair parts with manufacturer customer support and tech support representatives. A picture is worth a thousand words, and video is worth even more. Medical Field Service service representatives are encourage to use their smart phones 'smartly' to empower their service performance.
Medical Field Service represents your 'One Stop Shop' for healthcare technology management services because:
- Medical Field Service provides a consolidated support solution for all biomedical, anesthesia, dialysis, medical imaging, scientific laboratory, and computer equipment.
- Medical Field Service service prices are the most competitive in the industry.
- The Medical Field Service Equipment Management Program ensures compliance with the JOint Commission, CAP, OSHA, NFPA99, and all governmental regulatory agencies.
- Medical Field Service offers a 4-hour telephone response and a 24-hour in-person response on all service calls.
- In-service education and applications assistance to your clinical staff to avoid repeat malfunctions.
- 24-hour telephone technical support.
Medical Field Service offers an outsourced field service solution for medical device manufacturers. This service is especially advantageous for emerging and foreign manufacturers that do not yet have a service footprint in the Western Hemisphere. Our service empowers manufacturers to sell or place medical devices confidently, knowing that Medical Field Service will represent your organization in warranty and service contract relationships.
Medical Field Service service and network representatives are prepared to represent your organization with such services as:
- Medical equipment installation and de-installation
- Repairs
- Preventative Maintenance Inspections
- Calibration Verification
- Electrical Safety Inspection
- Applications Assitance and In-Service Education
- Feedback to design engineers on design issues and recurring out-of-the-box malfunctions
Medical Field Service provides service coverage in all 50 stated in the United States, plus Canada, and throughout Latin American and the Caribbean. The Medical Field Service Service Network covers the entire Western Hemisphere.
The Medical Field Service Service Network is a consortium of Independent Service Organizations that work as a cohesive unit, providing field service operations for medical device manufacturers.
The Medical Field Service Service Network is a consortium of Independent Service Organizations that work as a cohesive unit, providing field service operations for medical device manufacturers.
Medical Field Service services all modalities of diagnostic and therapeutic medical equipment, including biomedical, anesthesia, medical imaging, dialysis, and scientific laboratory equipment.
Yes. Medical Field Service service representatives provide feedback to your design and quality control engineers on design issues, as well as repeat out-of-the-box failures that may occur in the field.
Definitely. Medical Field Service representatives provide applications assistance and in-service education to clinical staff in the proper operation and care of your medical devices.
Once a service agreement is established, one or two Medical Field Service representatives will attend service training at your manufacturing or training facility. Once trained, we will provide this service training to Medical Field Service Service Network members at the BiomeRx Institute in Southern California.
Medical Field Service selects independent service organizations for our international service network through a rigorous vetting process, that includes testing and verificatio of credentials, followed by extensive training at the Medical Field Service Institute.
Independent service organizations that desire to join the Medical Field Service Service Network are encouraged to submit an expression of interest via the email link on this website. This email should include copies of all training certificates and educational transcripts/diplomas. They will then be contacted by a Medical Field Service representative to continue the vetting and training process for onboarding.
Medical Field Service adheres to the highest standard of service in the medical device industry by providing online service reports, including pictures and video.
In addition to standard printable reports, our digital reports have proven invaluable for communicating equipment malfunctions and identifying repair parts with manufacturer customer support and tech support representatives. A picture is worth a thousand words, and video is worth even more. Medical Field Service service representatives are encourage to use their smart phones 'smartly' to empower their service performance.
In addition to standard printable reports, our digital reports have proven invaluable for communicating equipment malfunctions and identifying repair parts with manufacturer customer support and tech support representatives. A picture is worth a thousand words, and video is worth even more. Medical Field Service service representatives are encourage to use their smart phones 'smartly' to empower their service performance.
