Everything Medical Field Service publishes on medical equipment field service in one place: the full service overview, the related services we provide, and the locations we cover.
This is the index for medical equipment field service. If you already know which service you need, go straight to it below; if not, the full overview explains what each one covers.
Field service means the technician comes to the equipment, which is the right model for devices that cannot leave the department without cancelling a day's work. It puts a premium on arriving prepared.
Every visit produces documentation an inspector can read without a translator: what was done, to what standard, by whom, and when it is next due.
The measure of field service is first-visit resolution. A second trip for a part that could have been anticipated is downtime the facility pays for twice.
On-site work has to fit around clinical operations rather than the other way round. Scheduling around the theatre list is part of the job, not a favour.
Work is performed to manufacturer specification and the applicable regulatory standard, and the record says which one was applied.
Technicians are qualified for the equipment they touch, and the qualification is on file rather than asserted.
Findings are reported plainly, including the ones that mean a device should be taken out of service.
On-site work has to fit around clinical operations rather than the other way round. Scheduling around the theatre list is part of the job, not a favour.
Scope is written down before the work begins, including what is excluded. Most disputes about equipment service are really disputes about scope that nobody put in writing.
Gaps in a maintenance record are read as gaps in maintenance, whether or not the work was done. The paperwork and the work are the same obligation.
Send the make, model and service history and you will get a scoped answer instead of a price range.
Current developments in medical equipment field service, with sources for further reading.
Primary regulations and standards referenced on this page. Where a standard is published commercially it is named in full rather than linked to a copy.
